Terms and conditions of service
We have the right not to accept contracts mailed, faxed, e-mailed, or received in any other format where there are any changes made to the billing information either in word or in number. Any questions regarding wording numerically or otherwise should be addressed to Fun CPR Training before signed confirmation is sent out. If any changes will be made, we will send out a new confirmation to be signed. This may also apply to confirmations that have changes to other miscellaneous items such as number of students, location of class, contact information, etc.
Unless there has been a prior arrangement, note that client’s are charged based on the number of attendees in class, not by the number of instructors present. While every effort is made to ensure an adequate instructor/student ratio, the actual number of instructors in classes may fluctuate.
Fun CPR Training charges for our service of providing training. We are very proud of our student's success in our classes. If a student should fail to successfully complete our class, every effort will be made to remediate them, as per our "Practice Makes Perfect Guarantee." Please note that refunds are not issued if class has already been taken, regardless of status of completion.
Invoices-All invoices should be paid in full by the due date. If we don't receive payment in full by the due date on the invoice, a 5% fee may be applied to the balance. Some client's may have certain requirements, including paperwork, special tax and/or vendor forms, or other miscellaneous requirements. We will try to fulfill all of our client's special requests. There will be no grace period in payment of invoices in the event that any extra service beyond providing the training and certification in a timely fashion to students who successfully complete our training are to be given. Our chief mission is to provide great training classes and certification to those who successfully complete this training. We will try our best to tend to any other special needs our client's may have.
Classes will only take place when we have a confirmation before the date of the class. Every effort will be made to get a signed confirmation from the client before the date of the class, however, if we do not receive a signed confirmation, no instructors will be sent to administer the class.
The “minimum billing” clause on the confirmation sheet refers to the minimum the client will be billed for services for that particular class. If the number of students who actually attend the class is higher than the minimum amount, the client will be charged according to the per person rate listed on the confirmation sheet. If there are fewer students than the minimum billing specifies, the client will be billed for the minimum billing.
Gift/free passes are passes that allow a student to attend a CPR and/or First aid class free of charge. This includes materials given in the class, and not special certification, such as American Heart Association or American Red Cross cards. The gift/free passes may be used at any open enrollment class. The gift/free passes may not be used for payment towards the minimum billing of a class. For example, if the minimum billing for a class is 10 people, and a client wishes to use two gift/free passes to pay when there were 11 attendees, one of the gift/free passes will be honored. If there are twelve attendees, then two gift/free passes will be honored. Unless otherwise noted on gift/free pass, each pass is valid for one year, and can only be used for one person.
As noted on the confirmation sheet, any cancellations or re-schedules must be made at least one working week before class, otherwise a cancellation fee of up to 50% of the minimum billing will be charged. In some cases, an exception will apply if a class is re-scheduled 48 hours in advance, however that is the sole discretion of Fun CPR Training.
If an attendee in any of our CPR/First aid classes feels that they didn’t receive enough practice, they may contact us within 30 days of the training to receive more practice. They may be scheduled in to the next open enrollment class, or if applicable, go to our Canoga Park, CA. office to receive more practice. There is no additional charge for this other than the original payment for the CPR/First aid training.
If an attendee of a Fun CPR Training class is found to be unsuccessful in demonstrating their ability to perform the skills necessary to receive a certification card, the following options will be given.
We reserve the right to refuse registration of a class to any attendee, and to refuse participation of an attendee in any class. Additionally, any students who show signs of being under the influence of drugs/alcohol will be asked to leave.
Any purchaser of CPR/First aid training has up to 30 days for a full refund. The following are exceptions.
1 The attendee has already taken CPR/First aid training for which they have paid.
2 The attendee requests a partial refund for a segment of the class on the day of the class.
3 The purchaser requests a refund for the class on the day of the class.
We have the right to change the terms and conditions at any time, without notice. For the latest terms and conditions, go to http://www.funcpr.com/termsandconditions.htm